Eligibility Services Clerk

  • City of Calgary

  • Calgary, AB

  • Date Posted: Jun 21, 2022

  • Posted Until: Jun 30, 2022

  • Job ID: 8816 | Views: 246

Full time Admin-Clerical Government

Job Details


If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As an Eligibility Services Clerk, you will be responsible for providing front-line services to the Eligibility Services area for Calgary Transit Access. Primary duties include:

  • Manage all incoming calls and respond to enquiries about Calgary Transit Access in a professional and courteous manner.
  • Schedule and prepare for interviews, arrange venues, pre-screen application forms for completeness, and contact applicants with interview information.
  • Accurately enter all customer information from received application forms (approximately 700 per month).
  • Manage and sort all outgoing correspondence to customers.
  • Provide administrative support to the CTA Eligibility Services Appeal Board.
  • Maintain accuracy of current filing system.
  • Scan customer files accurately and in accordance with current policies.
  • Process fees, bank deposits, and related documentation for transfer to Calgary Transit Finance.
  • Generate reports and statistics, and assist in Calgary Transit Access projects, as required.
  • Maintain an accurate customer database.

Qualifications

  • A High School diploma or equivalency (GED), with at least 3 years of experience in an office, front-line customer service environment.
  • Intermediate proficiency using Microsoft Office (Outlook, Word and Excel), and strong keyboarding skills.
  • Experience working with people with cognitive or physical disabilities will be considered an asset.
  • Previous experience working in a similar type of role is also considered an asset.
  • Success in this position requires the following competencies:
    • The ability to work well under pressure with frequent interruptions.
    • Strong problem solving and conflict resolution skills.
    • An aptitude for working independently in a fast paced environment.
    • The ability to prioritize a heavy workload.

Pre-employment Requirements

  • A security clearance will be conducted.
  • Applicants will be tested for appropriate skills.
  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38Business Unit: Calgary Transit

Position Type: Temporary (up to 7 months)Location: 1417C 33 Street SW

Compensation: Pay Grade 6 $29.79 - 39.83 per hourDays of Work: This position works a 5 daywork week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/ExternalApply By: June 30, 2022

Job ID #: 305851

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