Registration/Scheduling Clerk, Women's Ambulatory Clinics

  • IWK Health Centre

  • Halifax, NS

  • Date Posted: Jun 27, 2022

  • Posted Until: Jul 03, 2022

  • Job ID: 9010 | Views: 298

Full time Admin-Clerical Customer Service General Business

Job Details

Department/Program: Ambulatory Clerical, Women & Newborn Health Program
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) for one year x 1 position(s)
Req ID: 136277
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $20.0923 - $21.913 /hour
Posting Date: June 23, 2022
Closing Date: July 3, 2022
Start Date: ASAP

IWK Health is an internationally recognized and respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million women, children, youth and families across the Atlantic region. IWK Health is committed to employment equity and the reduction of barriers to employment and career growth. We encourage all who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

Position Summary

The Registration/Scheduling Clerk is responsible for timely patient registration, processing, booking and scheduling within the Ambulatory Clinics and Breast Health Services. The Registration/Scheduling Clerk will interact with colleagues, patient and families in a respectful and collaborative manner in keeping with the principals of Family-Centred Care. Responsibilities include, but are not limited to, filing, telephone communications with patients, faxing information, retrieving information, obtaining health records charts, printing schedules, verifying patient information, completing billing sheets, and handling mail. The Registration/Scheduling Clerk is able to manage time effectively, set priorities and communicate messages and information accurately and appropriately.

Hours of Work

Monday-Friday, hours as per operational requirements, 7 hour shifts.


  • Minimum High School Diploma or G.E.D. required.
  • Graduate from a recognized medical secretarial or medical office administration diploma program preferred
  • Previous experience in a health care setting, an asset
  • Minimum of six (6) months related experience preferred
  • Medical terminology certificate, preferred.
  • Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
  • Demonstrated accurate keyboarding and data entry skills required. Testing may be conducted on short-listed candidates and results may be factored into the candidate’s overall suitability for this position.
  • Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required.
  • Demonstrated strong time management, analytical, and problem-solving skills required.
  • Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
  • Demonstrated ability to prioritize workloads required.
  • Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
  • Demonstrated high regard for quality, accuracy, and attention to detail required.
  • Demonstrated ability to work well with others and in an interprofessional team required.
  • Demonstrated flexibility to meet workload demands required.
  • Excellent judgment and discretion in handling confidential and/or sensitive information required.
  • Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
  • Competency in other languages an asset; French & Arabic preferred.

Thank you for your interest in IWK Health. We will only contact those applicants selected for interview/testing. Applicants we invite to participate in an assessment process (such as an interview or testing) have the right to request accommodation. Please discuss your needs when invited to the assessment process.

Please note: our offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

Additionally, as per Nova Scotia’s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre’s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis.

Applications are accepted until 11:59 PM on the Closing Date.

Thank you for your interest with IWK Health. Please sign in to create a profile and set-up Job Alerts for positions of interest.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant. Applications are accepted until 11:59 PM on the Closing Date.