Client Services Representative

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.

Position Highlights

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

Positions are available at various locations in Greater Vancouver.

Position Requirements

Successful applicants will have:

• Outstanding face to face customer service experience

• Experience handling cash in a fast paced, transactional environment

• Exceptional data entry skills and ability to reconcile daily transactions

• Must meet the Canadian Border Service security clearance requirements of the Enhanced Driver License Program.

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

Position Information

Hours of operation are subject to change. Work shifts may be extended, including Saturdays. Hours of operation are subject to change. Work shifts may be extended, including Saturdays. Part time hours of work may range up to 75% of regular bi-weekly hours and are based on business needs.

Our main priority is to protect the health and safety of our employees and customers. Safety protocols have been established and protective equipment (such as acrylic barriers and gloves) will be provided.

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.

• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in your role.

• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment

As announced by the Provincial government, all ICBC employees will be required to show proof of full Covid-19 vaccination.

Please note only those legally entitled to work in Canada at present will be considered for this position.